littlesaas changelog littlesaas.com

New

• [Fix] Attachment bug in Communication.
• [Fix] When person from cc replies to thread, original sender email gets updated.
• [Improvement] CC from incoming emails are now trackable.
• [Improvement] if there are more than one email in cc, email is sent to all of them, not only to one email as it was before.
• [Improvement] Autoreply message for new thread is sent not only to email sender but also to emails in cc.
• [Improvement] CC and BCC works better.

New

• [Fix] Widget message input field title with some number removed.
• [Help Update] Added help videos and articles.
• [Fix] Incoming emails not visible.
• [Fix] KBs old articles images fixes.
• [Update] All KBs deployed on a new architecture for better performance.
• [Update] Wildcard SSL setup done instantly for KBs, no more long SSL queues.
• [Fix Billing] - Chargeebee API limits fixed. Introduce cache helpers, db modules etc.
• [Fix] knowledgebase editor wistia video links works now.
• [Update] Widget Performance
• [Improvement] Brand New Email Parsing Algorithm to parse all the emails.
• [Improvement] Improved Algorithm of system creating a new ticket for the same conversation.
• [Improvement] Improved queue system for emails sent out via SMTP.

P.S. Our brand new solution "Teams" is still under works. This will be a massive release, the dates will be announced soon. However, we have this available for private beta user who are currently reporting us with updates and suggestions.

Improvement

• [Improvement] Incoming email parsing for mail services that do not use standard “to” attribute but “delivery-to” header instead.
• [Improvement] Better Thread Detection
• [Improvement] When creating new message for the customer from UI without existing thread smart variables.

Improvement

• [Fix] Fixed if user do not have a plan or its expired to not redirect to billing plans page if any dialog is open.
• [Fix] Fixed request loop in Billing plans if user do not have a plan or its expired.
• [Improvement] Now you don't have to write full workspace name to delete your workspace now you just need to type "delete"
• [Fix] Fixed clear/delete all notifications button.
• [Fix] After choosing multiple threads and using command buttons (close, open, assign to, execute workflow) the selections will be cleared. so in example now you won't have to search for them and unselect them after closing few threads.

Improvement

• [Fix] Pasting text with links in the editor will no longer cause text to duplicate.
• [Fix] Pressing on edit in one of the canned replies while inside thread no longer applies it to the editor.
• [Fix] The default signature’s URL no longer disappears after using a canned reply
• [Fix] UI issue where the top menu bar is hidden on mobile Chrome sometimes during scroll
• [Improvement] Reply area is collapsed by default. When expanded, it will stay expanded till the user collapses again even if navigating around other threads. Especially useful on mobile where space is limited.

Improvement

• [Fix] after use canned reply no longer first paragraph will be removed.
• [Fix] Mobile bug there you have to click on inboxes drawer to load up thread messages.

New

• [Fix] After widget update now new widget settings will be seen (no longer needs a hard reset)
• [Improvement] Now widget auto-reply is available to be created in onboarding
• [Improvement] Clicking on the notification icon no longer mark everything as read. From now, it's marked as read if you click on the notification.
• [Improvement] Canned replies after use now insert a signature into the editor.

• [Fix] knowledge base plan limit box is visible only when you are above the plan limit now
• [Fix] Removed auto transcripts after livechat thread is converted to mail thread
• [Fix] When livechat thread is converted to mail all livechat messages sent to the client as livechat messages and not read yet are sent as email
• [Fix] In some edge cases when the knowledge base title had ' character in the title was failing to deploy, that's fixed now.
• [New Feature] GIFs for thread editor and widget auto-reply.

New

Today, on Christmas, we are thrilled on release our brand-new feature Auto-reply for Livechat.

What's auto-reply for livechat?

It's simple easy to use customizable feature that replies users instantly when they drop their first message on the livechat with the ability to personalize that auto-reply.

It's easy to set one up, just follow this guide.

Merry Christmas & Happy Holidays.

New

• [New page] We have released our Data Security Page.
• [New page] Read Our story on how Communication got started.
• [New Feature] Unsubscribe browser from push notifications.
• [New Feature] Remove thread from inside the thread.
• [Improvement] Onboarding SMTP settings is now with our new SMTP settings UI.
• [Fix] No more "Thread opened" note after each message in livechat.
• [Improvement] Added notifications settings button in notifications view
• [Fix] Fixed text color inside notifications list for reading the message.